Job Description
🔥 START WORKING IMMEDIATELY! 🔥 Nexus Global Solutions is urgently hiring Customer Service Specialists in Sacramento, CA. Join our award-winning team and deliver exceptional experiences to Fortune 500 clients. This full-time role offers competitive pay, comprehensive benefits, and rapid career growth.
About Us: As a BPO leader, we empower professionals to thrive in dynamic environments. Our Sacramento team has grown 40% year-over-year due to client demand!
Why Apply Today?
- 🚀 Same-week start possible
- 💰 Hourly pay + performance bonuses
- 📈 Free certification programs
- 🏖️ Generous PTO and health benefits
- 🌐 Remote flexibility after training
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing/technical issues with 95% first-contact resolution
- Document interactions using Salesforce CRM with 100% accuracy
- Collaborate with Tier 2 teams for complex escalations
- Meet/exceed KPIs: CSAT >90%, AHT <180s
- Participate in weekly process improvement workshops
- Maintain HIPAA/GDPR compliance in all communications
Qualifications
- 1+ years customer service experience (call center preferred)
- Proficiency with CRM systems (Salesforce/Zendesk)
- Exceptional verbal/written communication skills
- Ability to multitask in high-volume environments
- High school diploma; college degree preferred
- Spanish bilingual certification a major plus
- Available for on-site training (Mon-Fri 8am-5pm)
- Pass background/drug screening