Job Description
Immediate Hiring Event! No Appointment Needed! Join Innovate Solutions Inc. for walk-in interviews at our Raleigh headquarters. We're seeking passionate Customer Service Specialists to join our growing team. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment. Perfect opportunity for career advancement in the heart of North Carolina's tech hub.
Why Innovate Solutions?
- Industry-leading training programs
- Health, dental, and vision insurance
- 401(k) with company matching
- Flexible work schedules
- Modern downtown workspace
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Participate in continuous improvement initiatives
- Maintain thorough knowledge of products/services
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce preferred)
- Strong problem-solving abilities and patience
- Ability to work flexible shifts including weekends
- Basic computer literacy and typing skills (35+ WPM)
- Positive attitude with customer-first mindset