Job Description
Exciting Career Opportunity in Fort Worth! Join our dynamic team at Fort Worth Innovations Group where we're hiring immediately for passionate Customer Service Specialists. Enjoy competitive pay, comprehensive benefits, and daily walk-in interviews at our downtown Fort Worth location. No appointment needed!
Why You'll Love Working With Us: We offer a collaborative environment with growth opportunities, health insurance, 401(k) matching, and paid time off. Our modern office features flexible workspaces and complimentary parking.
Walk-in Today: Bring your resume and meet our hiring team Monday-Friday, 9AM-4PM. We're located at 120 Commerce Street, Suite 400 - just steps from Fort Worth Central Station.
Responsibilities
- Handle 50+ daily customer interactions via phone, email, and chat with exceptional professionalism
- Resolve complex billing and service inquiries using CRM software (Salesforce experience preferred)
- Process orders, returns, and account modifications with 99% accuracy
- Collaborate with technical teams to resolve escalated customer issues
- Maintain detailed customer records and document all interactions
- Achieve monthly performance metrics including CSAT scores and resolution rates
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environments
- Proficiency in Microsoft Office Suite and CRM platforms
- Exceptional verbal/written communication skills in English
- Ability to multitask and thrive in fast-paced settings
- Strong problem-solving abilities with customer-centric mindset
- Available for flexible shifts including weekends and holidays
- Reliable transportation to downtown Fort Worth location