Job Description
Join MetroCare Solutions in Washington DC for immediate career opportunities! We're hiring passionate Customer Service Specialists with walk-in interviews available Monday-Friday 9AM-4PM. No appointment needed – bring your resume and meet our hiring team on the spot. Enjoy competitive pay, comprehensive benefits, and career growth in a dynamic environment. Our downtown location offers easy public transit access and a collaborative culture focused on excellence.
Why Work With Us?
• Immediate start dates
• Paid training program
• Health/dental/vision benefits
• 401(k) with company match
• Flexible scheduling options
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing and account issues efficiently
- Process service orders and documentation accurately
- Maintain detailed customer interaction records
- Collaborate with support teams for complex issues
- Meet performance metrics for resolution time and satisfaction
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficient with CRM software and MS Office Suite
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Positive attitude and patience under pressure