Job Description
Join our award-winning team at Coastal Solutions Group, where innovation meets coastal charm! We're seeking passionate Customer Service Specialists to deliver exceptional experiences for our growing client base. With state-of-the-art facilities and a culture that celebrates growth, this is your opportunity to thrive in Virginia Beach's vibrant job market.
What We Offer:
- Comprehensive benefits package including health/dental/vision
- Tuition reimbursement and professional development funds
- Modern workspace with ocean views
- Flexible hybrid work schedule
- Performance-based quarterly bonuses
Responsibilities
- Deliver exceptional customer support via phone, email, and live chat
- Resolve complex inquiries with empathy and efficiency
- Document interactions using Salesforce CRM system
- Collaborate with cross-functional teams to improve service delivery
- Meet/exceed monthly KPIs for resolution rates and satisfaction
- Train new hires on service protocols and tools
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- 2+ years customer service experience
- Proficiency with CRM platforms (Salesforce experience a plus)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-volume environments
- Spanish fluency highly desirable
- Available for evening/weekend shifts as needed