Job Description
Join our award-winning team at Premier Solutions Group! We're hosting walk-in interviews every Tuesday and Thursday from 9 AM to 4 PM for motivated Customer Service Specialists. No appointments needed – just bring your resume and enthusiasm!
Enjoy competitive pay, comprehensive benefits (health/dental/vision), paid training, and a dynamic work environment in Charlotte's thriving Uptown district. Immediate start available for qualified candidates.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve complex issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to improve processes
- Meet/exceed performance metrics (CSAT, resolution rates)
- Contribute to team training initiatives
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service experience
- Proficiency with Microsoft Office and CRM software
- Strong problem-solving and communication skills
- Ability to work flexible shifts including weekends
- Background check and drug screen required