Job Description
Join our dynamic team at Raleigh Solutions Group! We're hosting immediate walk-in interviews for motivated Customer Service Specialists. No appointments needed – just bring your resume and passion for helping others. Enjoy competitive pay, comprehensive benefits, and a supportive work environment in the heart of Raleigh. Perfect opportunity for career growth with training provided!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently with empathy and professionalism
- Document interactions in CRM systems with 100% accuracy
- Collaborate with team members to improve service quality
- Meet/exceed monthly performance metrics (CSAT, resolution rates)
- Participate in ongoing product training and process updates
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or call center experience preferred
- Exceptional verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Proficient with Microsoft Office and CRM software
- Ability to work flexible shifts including weekends
- Positive attitude with customer-first mindset