Job Description
Ready for a job with weekly pay and walk-in interviews? Join Nexus Solutions Inc. as a Customer Service Specialist in New York! We're hiring immediately for full-time roles offering competitive pay, comprehensive benefits, and growth opportunities. Our team thrives in a dynamic environment where your skills make an immediate impact.
Why Nexus Solutions?
- Weekly paycheck processing
- Walk-in interviews daily (Mon-Fri 9AM-4PM)
- Health/dental/vision insurance from day one
- 401(k) with company match
- Free on-site parking
Perfect for career changers and experienced professionals alike. No appointments needed – just bring your resume and enthusiasm!
Responsibilities
- Handle 50+ customer interactions daily via phone/email/chat
- Resolve billing inquiries and service issues within SLA
- Update CRM systems with accurate customer data
- Collaborate with billing/technical teams for complex cases
- Meet/exceed customer satisfaction targets (95%+)
- Document all interactions per company compliance standards
- Participate in monthly training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Proficiency with CRM software (Salesforce experience a plus)
- Typing speed: 40+ WPM with 95% accuracy
- Ability to work rotating weekends (1-2/month)
- Strong problem-solving and conflict resolution skills
- Must pass background check and drug screen
- Authorization to work in the US required