Job Description
Are you a dedicated problem-solver with a passion for helping others? Apex Tech Solutions is looking for a Customer Support Specialist to join our rapidly growing team in Charlotte, NC. We are currently offering immediate hire opportunities for motivated individuals ready to launch or advance their career in a thriving industry.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on experience.
- Benefits Package: Medical, dental, vision, and 401(k) matching.
- Training: Comprehensive onboarding to get you up to speed immediately.
- Environment: A collaborative, modern office culture in the heart of Uptown Charlotte.
We are committed to diversity and inclusion and welcome applicants from all backgrounds.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and chat with a focus on resolution and satisfaction.
- Analyze customer needs to provide accurate information regarding products, services, and account status.
- Document all customer interactions and resolutions accurately in our CRM system.
- Collaborate with the technical team to escalate complex issues and ensure timely follow-up.
- Identify opportunities to upsell or cross-sell relevant products to enhance the customer experience.
- Maintain a positive and professional demeanor at all times, representing the brand voice effectively.
Qualifications
- High School Diploma or GED required.
- Previous customer service experience is preferred but not required (we train great people).
- Excellent verbal and written communication skills.
- Proficient in using computers and navigating web-based software.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Reliable transportation is required.