Job Description
Join Metro Solutions Group in Philadelphia and launch your career with our award-winning customer service team! We're seeking motivated individuals for entry-level positions with immediate start dates and comprehensive training. Enjoy competitive pay, flexible scheduling, and opportunities for rapid advancement in a dynamic work environment.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve inquiries using CRM systems and internal knowledge bases
- Collaborate with team members to optimize service workflows
- Document interactions accurately in customer databases
- Participate in weekly performance reviews and skill-building workshops
- Support cross-functional projects during peak demand periods
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency and typing skills (30+ WPM)
- Strong verbal communication abilities
- Ability to work flexible shifts including weekends
- Customer service or retail experience preferred
- Valid Pennsylvania state ID for onboarding
- Pass background check and drug screening