Job Description
Join Horizon Solutions Group as an Entry-Level Customer Service Associate and kickstart your career in Florida's thriving business landscape! We're seeking motivated individuals with no prior experience to join our dynamic team. Enjoy competitive pay, comprehensive training, and opportunities for rapid advancement. Walk-in interviews are welcome daily!
Our Orlando headquarters offers a modern, collaborative environment with flexible scheduling options. Full benefits package included after 90 days. No experience necessary – we provide all training!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Process orders and resolve service issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Participate in ongoing product knowledge training
- Meet daily performance and quality metrics
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Basic computer proficiency with MS Office
- Ability to multitask in fast-paced environment
- Positive attitude and customer-focused mindset
- Reliable transportation to Orlando location
- Availability to work flexible shifts (including weekends)