Job Description
Join Urban Innovations Group and launch your career in Philadelphia! We're seeking enthusiastic entry-level professionals to deliver exceptional customer experiences in our fast-growing tech support division. This full-time position offers immediate start, comprehensive training, and growth opportunities within our dynamic team. Perfect for recent graduates or career changers looking to build foundational skills in a supportive environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues using proprietary software and troubleshooting protocols
- Document cases accurately in CRM systems while meeting performance metrics
- Collaborate with senior associates to escalate complex problems
- Participate in daily team meetings and skill-building workshops
- Maintain detailed knowledge of product updates and service procedures
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Basic computer literacy with proficiency in MS Office Suite
- Strong verbal communication and active listening skills
- Ability to multitask in fast-paced environments
- Customer service experience or relevant coursework
- Positive attitude and willingness to learn new technologies
- Reliable transportation to our Center City office