Job Description
Start your career in Baltimore with no experience required! Baltimore City Services is seeking enthusiastic Entry-Level Customer Service Associates to join our dynamic team. Enjoy comprehensive training, flexible scheduling, and opportunities for growth in a supportive environment. Perfect for recent graduates or career changers looking to build professional skills while serving our community.
Responsibilities
- Provide exceptional customer support via phone, email, and in-person interactions
- Process transactions accurately using our CRM system
- Resolve customer inquiries with professionalism and empathy
- Collaborate with team members to maintain service standards
- Document interactions and maintain detailed case notes
- Participate in ongoing training programs to enhance skills
Qualifications
- No prior experience required – full training provided
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
- Basic computer literacy and typing proficiency
- Positive attitude and willingness to learn
- Reliable transportation to downtown Baltimore location