Job Description
Welcome to Memphis Metro Support Services. We are a rapidly growing company dedicated to providing exceptional support to our clients across the Tennessee and Georgia region. We are currently expanding our team and seeking motivated individuals to join us as Entry-Level Customer Service Representatives.
This is a fantastic opportunity for anyone looking for local jobs in Memphis, TN with no prior experience necessary. We provide comprehensive paid training, a supportive team environment, and a clear path for career advancement.
Responsibilities
- Assist customers via phone, email, and chat with product inquiries and service requests.
- Resolve customer complaints and issues in a professional and efficient manner.
- Process orders, returns, and exchanges accurately and in a timely fashion.
- Maintain a clean and organized workspace to ensure workflow efficiency.
- Collaborate with team members to achieve daily and weekly performance goals.
- Document customer interactions and update records within the CRM system.
Qualifications
- High school diploma or GED equivalent is preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multi-task in a fast-paced, high-volume environment.
- Reliable computer literacy and typing speed.
- Willingness to work flexible shifts, including weekends and holidays.