Job Description
Are you searching for night shift jobs in Austin, TX that offer growth and stability? Apex Support Services is currently seeking a dedicated Night Shift Customer Support Specialist to join our elite team. In this role, you will be the critical link between our clients and our services during the high-impact after-hours window.
We pride ourselves on a premium work environment that values efficiency and employee well-being. Join us to enjoy a quiet, focused work atmosphere and competitive compensation package.
Responsibilities
- Provide exceptional technical support and troubleshooting assistance to customers via phone, email, and live chat.
- Manage and resolve incoming support tickets with a focus on speed, accuracy, and customer satisfaction.
- Document all customer interactions, issues, and resolutions in our CRM system accurately.
- Collaborate closely with day-shift teams to ensure a seamless handover of ongoing technical issues.
- Stay updated on the latest product knowledge, software updates, and internal company policies.
- Maintain a high level of professionalism and de-escalate difficult situations effectively.
Qualifications
- High school diploma or GED required; Associate degree in a related field is a plus.
- Previous experience in customer service or technical support preferred.
- Strong verbal and written communication skills with the ability to explain complex technical concepts simply.
- Must be available to work a rotating 3rd shift schedule (10:00 PM - 7:00 AM).
- Basic computer proficiency and familiarity with ticketing systems.
- Ability to work independently in a remote or office setting during night hours.