Job Description
We are looking for a motivated Entry Level Customer Service Representative to join our growing team in San Francisco. If you are eager to start a career in a supportive environment and have a passion for helping others, we want to hear from you. We offer comprehensive training and a clear path for career advancement.
Why Apply?
- Competitive hourly wage starting at $20.00
- Health, dental, and vision insurance for full-time employees
- Opportunities for internal promotion and professional development
- Modern office environment in downtown San Francisco
Responsibilities
- Answer incoming customer inquiries via phone, email, and chat with a professional and friendly demeanor.
- Resolve customer issues and complaints efficiently while maintaining high customer satisfaction scores.
- Input and update customer account information accurately into our CRM systems.
- Collaborate with cross-functional teams to resolve complex account issues.
- Process transactions and ensure all documentation is complete and compliant.
- Assist in training new hires and sharing best practices with the team.
Qualifications
- High school diploma or equivalent required; Associate's degree preferred.
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Basic computer literacy and typing skills (30+ WPM).
- Strong problem-solving abilities and a customer-first mindset.
- Must be authorized to work in the United States.