Job Description
Start your career immediately with Boston Career Launch! We're seeking motivated entry-level professionals for our customer service team in downtown Boston. No experience required – we provide comprehensive training to launch your professional journey. Join our inclusive team where growth opportunities and competitive benefits await. Perfect for recent graduates or career changers looking to build transferable skills in a fast-paced environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve basic customer issues using established protocols
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Adhere to company policies and compliance standards
- Participate in ongoing training programs to enhance skills
- Support sales initiatives through upselling opportunities
Qualifications
- High school diploma or equivalent (required)
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Basic computer proficiency with Microsoft Office
- Positive attitude and willingness to learn
- Ability to work in a team-oriented environment
- Punctuality and reliability
- Passion for customer service excellence