Job Description
Are you ready to launch a successful career in customer service?
Horizon Customer Group is currently seeking motivated and energetic Entry Level Customer Service Representatives to join our dynamic team in Austin, Texas. We are committed to hiring talented individuals who are eager to learn and grow within a supportive corporate environment. No prior experience is necessary; we provide comprehensive on-the-job training to help you succeed.
As a valued member of our team, you will play a crucial role in enhancing customer satisfaction and driving business growth. We offer a competitive salary, excellent benefits, and a clear pathway for professional advancement. If you are looking for local jobs in Texas that offer stability and opportunity, we want to hear from you!
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone, email, and chat with professionalism and patience.
- Resolve customer issues and complaints efficiently while maintaining a positive and empathetic demeanor.
- Assist clients in navigating our products and services, providing accurate information and guidance.
- Document customer interactions and feedback accurately in our CRM database.
- Collaborate with team leads and other departments to ensure customer needs are met.
- Identify opportunities to upsell products and promote our brand value proposition.
- Participate in ongoing training sessions to improve product knowledge and communication skills.
Qualifications
- High school diploma or GED required; some college coursework is a plus.
- Strong verbal communication skills with the ability to listen actively.
- Basic computer proficiency and typing skills (30+ WPM).
- A reliable computer and high-speed internet connection if working remotely (if applicable).
- A valid driver's license and reliable transportation for on-site roles.
- A positive attitude and a genuine desire to help others succeed.
- Ability to work flexible hours, including evenings and weekends.