Job Description
Start your career in Tampa with no experience required! Tampa Bay Solutions Group is seeking enthusiastic Entry-Level Customer Service Representatives to join our dynamic team. We provide comprehensive training and a supportive environment for career growth. Walk-in interviews available every Monday and Wednesday from 9 AM to 4 PM at our downtown Tampa location.
Why Join Us?
- Competitive hourly pay with performance bonuses
- Full-time benefits package (health/dental/vision)
- Paid training and certification programs
- Clear advancement pathways to team lead/supervisor roles
- Modern, collaborative workspace near downtown attractions
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing issues and product/service concerns
- Process orders and update customer account information
- Document interactions in CRM system with accuracy
- Collaborate with support teams to resolve complex cases
- Maintain service quality metrics (CSAT, FCR)
- Participate in weekly training sessions and team meetings
Qualifications
- No experience necessary – training provided!
- High school diploma or equivalent required
- Strong verbal communication skills
- Basic computer proficiency (typing, MS Office)
- Ability to multitask in fast-paced environment
- Positive attitude and customer-first mindset
- Reliable transportation to downtown Tampa office
- Willingness to work flexible hours including weekends