Job Description
Join our dynamic team in Charlotte with immediate opportunities for customer service professionals! We're seeking motivated individuals for walk-in interviews at our downtown location. No lengthy application process – just bring your resume and enthusiasm. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. Perfect for career changers or experienced professionals seeking rapid employment. Don't miss this chance to launch your career with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Update and maintain customer records in CRM systems
- Collaborate with team members to improve service quality
- Meet/exceed performance metrics for response times and satisfaction
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Proficient with Microsoft Office and CRM software
- Ability to work flexible hours including weekends
- Positive attitude and team-oriented mindset
- Valid NC driver's license if field visits required