Job Description
Join our award-winning team at GlobalTech Solutions and launch your career immediately! We're seeking passionate Customer Service Representatives to join our dynamic Columbus team. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your growth is prioritized.
As a key member of our customer experience team, you'll be the face of our brand, resolving inquiries with empathy and efficiency. This is your chance to develop valuable skills while making a real impact on our clients' satisfaction.
Responsibilities
- Handle 50+ inbound/outbound customer calls daily with exceptional professionalism
- Resolve billing, technical, and product inquiries using CRM systems
- Document interactions accurately in Salesforce and maintain case logs
- Collaborate with technical teams to resolve complex issues
- Meet/exceed monthly KPIs for resolution time and customer satisfaction
- Participate in continuous training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service or call center experience
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Available for flexible shifts including weekends