Job Description
Launch your career in customer service with TechSolutions Inc. – a leading tech firm offering immediate entry-level positions in Dallas! We're hosting walk-in interviews every Tuesday & Thursday from 9 AM to 4 PM at our Preston Road location. No appointment needed!
Join our dynamic team where you'll gain hands-on experience with cutting-edge technology while developing professional skills. We provide comprehensive training, competitive benefits, and clear growth paths. Perfect for recent graduates or career changers seeking a supportive environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Troubleshoot technical issues using our proprietary CRM system
- Document all interactions in Salesforce and maintain accurate records
- Collaborate with senior team members to resolve complex cases
- Meet performance metrics including response time and satisfaction scores
- Participate in bi-weekly training sessions on new products
- Support cross-functional projects during peak demand periods
Qualifications
- High school diploma or equivalent; college degree preferred
- Strong written and verbal communication skills
- Basic proficiency with Microsoft Office Suite
- Ability to multitask in a fast-paced environment
- Customer-focused mindset with problem-solving aptitude
- No prior experience necessary – training provided
- Must be available for flexible shifts including weekends