Job Description
Join our dynamic team as an Entry-Level Customer Service Representative and launch your career without prior experience! We provide comprehensive training and a supportive environment for growth. As a key member of our Jacksonville-based team, you'll become the face of our brand, delivering exceptional experiences that build lasting customer relationships. Enjoy competitive pay, benefits, and opportunities for advancement in a company that invests in its people.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve issues efficiently using our CRM system while maintaining service standards
- Document interactions accurately in customer databases for quality assurance
- Collaborate with team members to enhance service processes and knowledge
- Meet performance metrics including response times and resolution rates
- Participate in ongoing training to develop product knowledge and soft skills
Qualifications
- No prior experience required – we train all team members
- High school diploma or equivalent required
- Strong verbal communication skills and clear phone etiquette
- Basic computer proficiency with ability to learn new software quickly
- Positive attitude with problem-solving mindset
- Ability to work flexible hours including some weekends
- Pass background check and drug screening