Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist! No experience required – we provide comprehensive training to launch your career. At Urban Solutions Group, we value passion over pedigree and invest heavily in our team's growth. Enjoy a supportive environment with mentorship programs, clear advancement paths, and competitive benefits including health insurance and paid time off. Located in the heart of Philadelphia, this role offers the perfect opportunity to build professional skills while making a meaningful impact in our community.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Process orders, returns, and exchanges using our CRM system
- Collaborate with team members to resolve complex customer issues
- Document interactions and maintain accurate customer records
- Participate in ongoing training to enhance product knowledge and service skills
- Contribute to team goals by meeting performance metrics
- Identify opportunities to improve customer experience processes
Qualifications
- No prior experience required – we train all new hires
- High school diploma or equivalent (GED accepted)
- Strong communication skills with clear speaking voice
- Basic computer proficiency and ability to learn new software quickly
- Positive attitude and willingness to help others
- Reliable attendance and punctuality
- Ability to work in a fast-paced team environment
- Philadelphia residency preferred (local candidates encouraged)