Job Description
Join our dynamic team at Oklahoma City Retail Solutions as an Entry-Level Customer Service Representative! We're seeking motivated individuals with no prior experience to provide exceptional support to our growing client base. Enjoy comprehensive training, career advancement opportunities, and a supportive work environment in the heart of Oklahoma City. Perfect for recent graduates or career changers looking to start their professional journey.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and exchanges accurately using our CRM system
- Collaborate with team members to resolve complex customer issues
- Maintain detailed customer records and update information in databases
- Identify opportunities to improve customer experience and suggest solutions
- Participate in ongoing training to enhance product knowledge and service skills
- Support sales initiatives by cross-selling relevant products when appropriate
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary - comprehensive training provided
- Strong communication and interpersonal skills
- Basic computer proficiency with ability to learn new software
- Positive attitude and willingness to work in a team environment
- Ability to multitask and prioritize in a fast-paced setting
- Reliable attendance and punctuality
- Passion for helping others and problem-solving