Job Description
Join our dynamic team in Colorado Springs as an Entry Level Customer Service Representative! We're seeking motivated individuals to deliver exceptional support to our growing client base. This position offers hands-on experience in telecommunications with opportunities for rapid advancement. Enjoy a collaborative work environment, comprehensive training, and competitive benefits. Walk-in interviews welcome – no appointment needed!
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve billing and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet daily performance metrics for quality and productivity
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with MS Office Suite
- Positive attitude and willingness to learn
- Must be available for flexible shifts including weekends