Job Description
Join our dynamic team as an Entry-Level Customer Service Representative in Jacksonville, FL! No prior experience is required – we provide comprehensive training to launch your career. Enjoy a supportive environment with growth opportunities, competitive benefits, and the chance to make a real impact. Apply today to start your journey with Global Solutions Inc.!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve issues efficiently using our CRM system and knowledge base
- Document interactions accurately in customer service databases
- Collaborate with team members to enhance service quality
- Meet daily performance metrics for response times and resolution rates
- Participate in ongoing training programs to develop new skills
- Provide feedback to improve customer experience workflows
Qualifications
- High school diploma or equivalent (GED)
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and patience
- Basic computer proficiency with willingness to learn new software
- Positive attitude and team-oriented mindset
- Reliable attendance and punctuality
- Ability to work in a fast-paced environment
- No prior experience required – training provided