Job Description
Join Coastal Solutions Group for immediate career opportunities in Virginia Beach! We're urgently hiring motivated individuals for our dynamic customer service team. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. Walk-in interviews welcome – no appointment needed! Start your career journey with us today.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing issues and product concerns efficiently
- Document interactions accurately in CRM systems
- Meet performance metrics for response time and resolution
- Collaborate with team members to enhance service quality
- Participate in ongoing training programs
- Upsell products when appropriate
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong verbal/written communication skills
- Proficiency with Microsoft Office Suite
- Ability to multitask in fast-paced environment
- Positive problem-solving mindset
- Availability for flexible shifts
- Local residency required