Job Description
Join our dynamic team at Baltimore City Services and kickstart your career in customer service! We're seeking enthusiastic entry-level professionals to serve as the first point of contact for our valued clients. Enjoy competitive compensation, comprehensive training, and a supportive work environment in the heart of Baltimore. Perfect for recent graduates or career changers looking to grow with a local leader.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and empathy
- Resolve service issues efficiently using our CRM system
- Process transactions and maintain accurate client records
- Collaborate with team members to improve service quality
- Participate in ongoing training programs to enhance skills
- Support community outreach initiatives during weekends
Qualifications
- High school diploma or equivalent required
- Excellent verbal and written communication skills
- Basic computer proficiency with Microsoft Office Suite
- Strong problem-solving abilities and attention to detail
- Ability to work flexible hours including weekends
- Positive attitude and willingness to learn
- Valid Maryland driver's license preferred