Job Description
Join Innovate Solutions Inc. and kickstart your career in our dynamic customer service division! We're seeking motivated entry-level professionals to deliver exceptional client experiences while growing with our award-winning team. Enjoy comprehensive training, flexible scheduling, and immediate start opportunities in our state-of-the-art Oklahoma City facility. Perfect for recent graduates or career changers looking to build transferable skills in a supportive environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and internal databases
- Collaborate with technical teams to escalate complex problems
- Meet performance metrics for response time and resolution rates
- Participate in ongoing product training sessions
- Maintain positive customer relationships throughout resolution process
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer proficiency with MS Office Suite
- Strong verbal/written communication skills
- Ability to work flexible shifts including weekends
- Customer service experience preferred but not required
- Quick learner with problem-solving aptitude
- Professional demeanor under pressure
- Valid driver's license for occasional off-site meetings