Job Description
Join Metro Solutions Group as an Entry-Level Customer Service Representative and launch your career in our dynamic support team! We're seeking motivated individuals to deliver exceptional client experiences while developing professional skills. Enjoy comprehensive training, competitive benefits, and a supportive work environment. Perfect for recent graduates or career changers!
Why Work With Us?
- Walk-in interviews every Tuesday & Thursday, 10 AM - 2 PM
- On-the-job training and career advancement opportunities
- Health, dental, and vision insurance starting Day 1
- Modern office with collaborative spaces and amenities
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve technical issues using our knowledge base tools
- Document interactions and maintain accurate records
- Collaborate with team to improve service processes
- Meet performance metrics for response time and resolution
- Participate in weekly training sessions
- Contribute to team improvement initiatives
Qualifications
- High school diploma or equivalent (degree preferred)
- Basic computer literacy and typing skills
- Strong verbal communication abilities
- Patience and problem-solving aptitude
- Ability to work flexible hours including weekends
- No prior experience required – training provided
- Positive attitude and team player mentality