Job Description
Launch your career with Innovate Solutions Inc., a leading tech services provider in Charlotte! We're seeking passionate Entry Level Customer Service Representatives to join our dynamic team. Enjoy competitive pay, comprehensive benefits, and growth opportunities in a supportive environment. Walk-in interviews welcome! No experience necessary—full training provided. Apply today and start your professional journey in the heart of Charlotte's thriving job market.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and provide product support for our software solutions
- Document customer interactions accurately in our CRM system
- Collaborate with technical teams to escalate complex issues
- Meet daily performance metrics for response times and resolution rates
- Contribute to process improvements for enhanced customer satisfaction
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication and interpersonal skills
- Ability to learn technical systems quickly
- Proficiency with Microsoft Office Suite
- Customer service mindset with problem-solving abilities
- Availability for flexible shifts including weekends
- Valid work authorization in the United States