Job Description
Join our dynamic team as an Entry Level Customer Service Representative and launch your career in Houston's thriving business landscape! We're seeking motivated individuals with excellent communication skills to deliver exceptional customer experiences. This role offers comprehensive training, career growth opportunities, and a collaborative work environment in the heart of Texas. If you're passionate about helping others and eager to develop professional skills, this is your chance to grow with a leading Houston-based company.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions and update CRM systems accurately
- Collaborate with team members to ensure seamless service delivery
- Meet daily performance metrics including call quality and resolution times
- Participate in ongoing training to enhance product knowledge
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent required
- 0-2 years of customer service experience preferred
- Strong verbal and written communication skills
- Proficient with Microsoft Office Suite
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Valid work authorization in the United States
- Willingness to work flexible hours including weekends