Job Description
Join our dynamic team at Global Solutions Inc. as an Entry-Level Customer Service Representative! We're seeking motivated individuals in Jacksonville to deliver exceptional support to our growing client base. Enjoy competitive pay, comprehensive training, and opportunities for career growth in a supportive environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve issues efficiently using our CRM system
- Document interactions accurately in customer databases
- Collaborate with team members to ensure seamless service delivery
- Meet daily performance metrics for call quality and resolution
- Identify upsell opportunities for existing clients
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to type 35+ WPM with accuracy
- Proficiency in Microsoft Office Suite
- Positive attitude and teamwork focus
- Flexibility to work occasional weekends
- Reliable transportation to our Jacksonville location