Job Description
Join our dynamic team at Prime Solutions Group as an Entry-Level Customer Service Specialist! We're seeking motivated individuals in Raleigh, NC with no prior experience to deliver exceptional customer experiences. Our comprehensive training program ensures you'll develop valuable skills in communication, problem-solving, and client relations. Enjoy a supportive environment with growth opportunities, competitive benefits, and the chance to build a rewarding career in customer service. Walk-in interviews welcome!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve customer issues efficiently using established protocols and resources
- Document interactions accurately in CRM systems for quality assurance
- Collaborate with team members to ensure seamless service delivery
- Identify opportunities to improve customer satisfaction processes
- Meet daily performance metrics for response times and resolution rates
Qualifications
- High school diploma or equivalent (no experience required)
- Strong verbal and written communication skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with willingness to learn new software
- Positive attitude and commitment to customer excellence
- Reliable transportation and punctuality for in-person training
- Valid North Carolina ID for walk-in interview verification