Job Description
Join our dynamic team as an Entry-Level Customer Service Representative and launch your career in Atlanta's thriving business district! No experience required – we provide comprehensive training to set you up for success. Enjoy competitive pay, comprehensive benefits, and a supportive environment focused on your growth. Perfect for recent graduates or career changers seeking a stable, fulfilling role in customer service.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently and escalate complex cases to senior team members
- Document all interactions accurately in our CRM system
- Collaborate with team members to ensure seamless customer experiences
- Meet daily performance metrics including call handling times and customer satisfaction scores
- Participate in ongoing training sessions to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (no college experience required)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Basic computer proficiency with willingness to learn new software
- Positive attitude and ability to work in a fast-paced environment
- Must be authorized to work in the United States