Job Description
Join Urban Solutions Group's growing team in Philadelphia! We're hiring enthusiastic entry-level professionals for immediate customer service roles. Perfect for recent graduates or career changers seeking hands-on experience in a dynamic environment. Walk-in interviews available daily! No appointment needed – bring your resume and passion for helping others. Enjoy competitive pay, comprehensive training, and opportunities for growth within our local community.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues and product/service concerns efficiently
- Document interactions in CRM system with accuracy
- Collaborate with team to improve customer satisfaction metrics
- Participate in ongoing product knowledge training
- Support cross-functional projects as assigned
- Maintain professional communication standards
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong written and verbal communication skills
- Proficient with basic computer applications
- Ability to multitask in fast-paced environment
- Positive attitude and problem-solving mindset
- Must be available for flexible shifts
- Philadelphia residency preferred