Job Description
Launch your career with TechCorp Solutions in Oakland! We're seeking motivated Entry-Level Customer Service Representatives to join our dynamic team immediately. Enjoy competitive pay, comprehensive training, and a supportive environment where your growth matters. Perfect for recent graduates or career changers ready to excel in a fast-paced tech-driven setting. Start your journey today!
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues using ticketing systems and knowledge bases
- Document interactions accurately in CRM platforms
- Collaborate with technical teams to escalate complex issues
- Meet performance metrics for response time and resolution rates
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent; college graduates preferred
- Strong verbal/written communication skills
- Basic proficiency with Windows OS and web applications
- Ability to multitask in a fast-paced environment
- Customer-focused mindset with problem-solving aptitude
- No prior experience required—comprehensive training provided
- Must be available for immediate start