Job Description
Join our dynamic team at Detroit Customer Service Solutions and launch your career in customer service! We're seeking motivated entry-level professionals to deliver exceptional support to our valued clients. As a cornerstone of our operations, you'll gain hands-on experience in communication, problem-solving, and client relationship management in a fast-paced, growth-oriented environment.
What We Offer:
- Competitive starting pay with performance-based incentives
- Comprehensive paid training program
- Health benefits and retirement plans
- Career advancement opportunities
- Collaborative team culture
Responsibilities
- Respond to customer inquiries via phone, email, and chat channels
- Resolve billing, technical, and service-related issues
- Process orders and update customer accounts accurately
- Document interactions in CRM systems with precision
- Collaborate with technical teams to resolve complex cases
- Meet/exceed customer satisfaction targets
- Identify upsell opportunities to enhance client value
Qualifications
- High school diploma or equivalent (required)
- Strong verbal and written communication skills
- Proficiency with Microsoft Office Suite
- Ability to multitask in a fast-paced setting
- Basic problem-solving and conflict resolution abilities
- Positive attitude with customer-first mindset
- No prior experience required - training provided