Job Description
Join our award-winning team as an Entry Level Customer Service Representative in Columbus, Ohio! We're seeking motivated individuals with no prior experience to provide exceptional support to our clients. Enjoy competitive pay, comprehensive training, and immediate career growth opportunities. Perfect for recent graduates or career changers looking to start in a dynamic environment. Walk-in interviews available Monday-Friday 9AM-4PM. No appointment needed!
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve billing and service issues efficiently
- Document interactions in CRM system accurately
- Collaborate with technical teams for complex cases
- Meet daily performance metrics for call quality
- Participate in ongoing product training sessions
- Maintain positive brand image in all communications
Qualifications
- High school diploma or equivalent (GED)
- Strong communication skills in English
- Basic computer proficiency (typing, email, MS Office)
- Ability to multitask in fast-paced environments
- Positive attitude and problem-solving mindset
- Reliable transportation to our downtown office
- Availability for flexible shifts including weekends
- No prior experience required – we train!