Job Description
Join our dynamic team in the heart of Manhattan! Apex Solutions Group is seeking a passionate Customer Service Representative for an immediate hire opportunity. This role offers rapid onboarding and the chance to make an immediate impact in a fast-paced environment. We provide comprehensive training, competitive benefits, and career growth opportunities. If you're ready to start your new career without delay, apply now!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Document interactions in CRM systems and escalate complex cases appropriately
- Collaborate with cross-functional teams to improve service processes
- Meet/exceed performance metrics including call handling time and resolution rates
- Contribute to team knowledge base through feedback and training participation
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office Suite
- Exceptional communication skills with ability to de-escalate situations
- Strong problem-solving abilities and attention to detail
- Ability to work flexible shifts including weekends and holidays
- Valid NYC work authorization and clear background check