Job Description
Join our award-winning team at Sunshine Solutions Group and launch your career in customer excellence! We're seeking passionate individuals to deliver outstanding service to our growing client base in Jacksonville. Enjoy competitive pay, comprehensive benefits, and a supportive culture that values your growth. Immediate openings available – apply today and become part of Florida's premier service provider!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with support teams to resolve complex technical issues
- Identify upsell opportunities to enhance customer satisfaction
- Meet/exceed performance metrics including response times and resolution rates
- Participate in ongoing training to refine product knowledge and service skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Strong verbal/written communication skills and active listening abilities
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to multitask in fast-paced digital environments
- Positive attitude and resilience under pressure
- Valid Florida driver's license (if field support required)