Job Description
Join our dynamic team and kickstart your career in customer service! Detroit Innovations Inc. is seeking passionate entry-level professionals to deliver exceptional client experiences. No experience required—we provide comprehensive training and mentorship to accelerate your growth. Enjoy competitive pay, flexible scheduling, and immediate start opportunities in our downtown Detroit office.
As a Customer Service Specialist, you'll be the first point of contact for our diverse clientele, resolving inquiries with empathy and efficiency. This role offers clear advancement pathways to senior positions within 12 months. Perfect for recent graduates or career changers seeking stability and growth in Michigan's thriving business hub.
Responsibilities
- Handle inbound/outbound customer communications via phone, email, and chat
- Resolve billing inquiries, service issues, and product concerns
- Document interactions in CRM systems with 100% accuracy
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed monthly KPIs for satisfaction and resolution rates
- Participate in ongoing product training and process improvements
- Maintain professional demeanor in high-volume environments
Qualifications
- High school diploma or equivalent (degree preferred)
- Exceptional verbal/written communication skills
- Proficiency in Microsoft Office Suite
- Ability to multitask in fast-paced settings
- Basic knowledge of CRM systems (training provided)
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends (rotating schedule)
- Must pass background check and drug screening