Job Description
Join our dynamic team at Urban Solutions Inc. as an Entry-Level Customer Service Representative! We're seeking enthusiastic individuals in the Philadelphia area to deliver exceptional service to our growing client base. This is your chance to launch a rewarding career in customer support with comprehensive training and growth opportunities.
Our company culture values collaboration, innovation, and professional development. Enjoy competitive pay, benefits, and a supportive environment where your contributions make a real impact. If you're passionate about helping others and eager to learn, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently and escalate complex cases appropriately
- Document interactions accurately in our CRM system
- Collaborate with team members to improve service processes
- Meet daily performance metrics for response times and resolution rates
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service or related experience
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficient with basic computer applications and CRM software
- Ability to work in a fast-paced environment
- Must be authorized to work in the United States