Job Description
Join our dynamic team at TechCorp Solutions and kickstart your career in customer service! We're seeking motivated entry-level professionals to deliver exceptional support to our clients. Enjoy competitive pay, comprehensive training, and a collaborative work environment. Start immediately and grow with us in Sacramento's thriving tech hub.
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve issues using our CRM system and knowledge base
- Document interactions accurately in customer profiles
- Collaborate with team members to escalate complex cases
- Meet daily performance metrics for response times
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy and typing skills
- Strong verbal communication abilities
- Customer-focused mindset with patience
- Ability to work flexible shifts including weekends
- No prior experience required – we train!