Job Description
Launch your career with Nexus Solutions Group! We're seeking passionate Entry-Level Customer Service Specialists to join our dynamic Atlanta team. No experience required—we provide comprehensive training to help you thrive. Enjoy a supportive environment, competitive benefits, and clear growth pathways. Join us in delivering exceptional customer experiences while building a rewarding career.
Why Join Us?
- Industry-leading training program
- Health/dental/vision insurance
- 401(k) with company match
- Paid time off and holidays
- Professional development stipend
Responsibilities
- Handle customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Document interactions in CRM systems
- Collaborate with team to improve service protocols
- Meet performance metrics (e.g., CSAT scores, resolution time)
- Identify opportunities to upsell relevant products
- Participate in weekly coaching sessions
Qualifications
- High school diploma or equivalent (degree preferred)
- Strong verbal/written communication skills
- Basic computer proficiency (MS Office, CRM systems)
- Ability to multitask in fast-paced environments
- Positive attitude and problem-solving mindset
- Availability for flexible shifts (including weekends)
- Valid Georgia driver's license (if travel required)