Job Description
Launch your career with Metro Growth Solutions, a Fort Worth-based leader in customer experience excellence! We're seeking passionate Entry Level Customer Service Specialists to join our dynamic team. This is your chance to build foundational skills while making a real impact in a supportive, growth-oriented environment.
Our comprehensive training program ensures you'll master industry-leading tools and techniques, with clear pathways to advancement into senior roles. Enjoy competitive benefits including health insurance, paid time off, and professional development stipends.
If you're a motivated communicator ready to serve our diverse client base while building lasting professional relationships, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with empathy and accuracy
- Resolve billing and service issues using CRM systems and internal knowledge bases
- Document interactions and maintain detailed case histories for quality assurance
- Collaborate with cross-functional teams to resolve complex customer concerns
- Identify upsell opportunities to enhance customer satisfaction and company revenue
- Participate in weekly training sessions to refine product knowledge and communication skills
- Meet daily performance metrics including response time and resolution targets
Qualifications
- High school diploma or equivalent; associate degree preferred
- 0-2 years of customer service or retail experience
- Proficiency with Microsoft Office Suite and basic CRM platforms
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and emotional intelligence
- Ability to multitask and prioritize in a fast-paced environment
- Positive attitude with commitment to continuous learning