Job Description
Are you looking for a rewarding career in Austin, TX with a company that values your potential? Apex Retail Group is currently seeking a motivated Entry Level Customer Service Representative to join our dynamic team. We are committed to providing exceptional service and fostering a supportive work environment where you can grow professionally.
In this role, you will be the first point of contact for our valued customers, ensuring their needs are met with speed and precision. Whether assisting with product inquiries, processing transactions, or resolving issues, you will play a vital role in maintaining our company's reputation for excellence.
Why Join Us?
- Competitive hourly pay ($18.00 - $22.00)
- Comprehensive health, dental, and vision insurance
- Paid training and clear career advancement pathways
- A positive, team-oriented culture in the heart of Austin
Responsibilities
- Greet and assist customers in person and via phone with a friendly, professional demeanor.
- Process sales transactions, returns, and exchanges accurately using POS systems.
- Resolve customer complaints and inquiries efficiently to ensure high satisfaction rates.
- Organize merchandise displays and maintain a clean, inviting sales floor environment.
- Collaborate with team members to achieve daily sales targets and operational goals.
- Learn and promote company products and services to drive revenue growth.
Qualifications
- High School Diploma or GED required; prior retail or customer service experience is a plus.
- Strong verbal communication skills and the ability to interact positively with diverse groups.
- Basic computer proficiency and comfort with technology.
- Ability to work flexible hours, including weekends and holidays as required.
- Must be detail-oriented and capable of multi-tasking in a fast-paced setting.