Job Description
Join Urban Solutions Group as an Entry-Level Customer Service Representative and launch your career in Baltimore's thriving business district! We're seeking motivated individuals with a passion for client success to support our growing portfolio of Maryland-based clients. No prior experience required – we provide comprehensive training to ensure your success. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement within our supportive team environment.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve customer issues efficiently using our proprietary CRM system
- Document interactions and maintain accurate customer records
- Collaborate with sales and support teams to deliver seamless service
- Contribute to process improvement initiatives
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with Microsoft Office Suite
- Ability to work in a fast-paced team environment
- Willingness to learn new technologies
- Positive attitude and customer-focused mindset