Job Description
Are you looking for a rewarding career in Chicago with no prior experience required? Horizon Support Services is currently hiring enthusiastic individuals to join our dynamic team as Customer Service Representatives.
We believe in growing our team from within. That’s why we offer comprehensive paid training to help you succeed. Whether you are fresh out of school or looking to change careers, this is the perfect opportunity to build a future in a stable, growing industry.
Why Join Us?
- Competitive salary with performance bonuses.
- Health, dental, and vision insurance from day one.
- Flexible scheduling to accommodate your lifestyle.
- Career advancement opportunities.
Job Overview
In this role, you will serve as the first point of contact for our clients, ensuring they receive top-tier service and support. You will handle inquiries via phone, email, and chat, resolving issues efficiently while maintaining a positive company image.
Responsibilities
- Handle inbound and outbound customer calls with a friendly, professional tone.
- Assist customers with product information, order status, and account questions.
- Enter and update customer information accurately into our CRM database.
- Resolve customer complaints and escalate complex issues to the supervisor when necessary.
- Collaborate with the sales and support teams to ensure customer satisfaction.
Qualifications
- High school diploma or GED is preferred.
- Must be 18 years of age or older.
- Strong verbal communication skills and a clear speaking voice.
- Basic computer skills and familiarity with typing.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Reliable internet connection (for remote hybrid roles).